Warranty

Each and every one of our products is high quality and we test them for optimal performance and longevity, to make sure there’s nothing we wouldn’t be completely happy about ourselves. In addition to rigorous testing, we also provide guaranteed manufacture fault warrantees as standard, for your peace of mind.

 
A product warranty is absolutely free and will cover products for as many as 10 years from the date you bought it. 

Products with a 10 year warranty

The following product categories are covered under our free 10 Years Warranty:

  1. Radiators
  2. Mixer Showers
  3. Bathroom Taps
  4. Baths
  5. Mirror Cabinets
  6. Toilets

Products with a 1 year warranty

The following product categories are covered under our free 1 Year Warranty:

  1. LED mirrors & cabinets
  2. Electric showers
  3. Shower pumps
  4. Tap and shower catridges
  5. Shower hoses
  6. Toilet seats
  7. Cistern fittings
  8. Shower seals
  9. Basin waste & trap
  10. Bath waste
  11. Shower rollers
  12. Hinges on bathroom furniture
  13. Radiator Heating Elements

* Any product warranties covered by BathEmpire are now covered by soak.com

Branded products warranties

The branded bathroom products we supply are often covered by their own warranties. If you’re looking at a branded shower, toilet or other type of product, details of the brand’s manufacturer warranty will be displayed on the product’s page, where warranties are applicable.


How do I claim against a warranty?

If you receive a damaged product or a product that does not perform as it should, all you need to do is to contact our customer services team to get the ball rolling. They will see if there’s any way to resolve the product’s problem before you go through the process of returning it to us.  If you would prefer to just return the item, our customer services team will happily give you instructions on how to do this.

 
Questions about soak.com product warranties

If you are interested in purchasing a product and have questions about how it may be covered under a warranty, please get in touch.  You can speak to a member of our Live Chat team when looking at a product online, or to one of our product experts in our customer services team by calling 0333 004 6333.